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Refund Policy

How cancellations, your right of withdrawal and refunds work for MineSkin PRO subscriptions.

Last updated: October 4, 2026

This Refund Policy is part of our Terms of Use. It explains how you can cancel MineSkin PRO, how the right of withdrawal works, and when you get money back. It doesn't limit any rights the law gives you.

MineSkin PRO is run by Hamza Khuswan, a sole trader in Sweden. Contact: hi@mineskin.pro. Our full contact details are in the Terms of Use.

In Short

  • You can cancel PRO at any time. It stays active until the end of the month you have paid for.
  • If you subscribed on the web and live in the EU, the EEA or the UK, you can withdraw within 14 days of subscribing, with the "Withdraw from contract here" button in your account settings. You get a refund minus the days you have already used PRO.
  • Subscriptions bought in the iOS or Android app are refunded by Apple or Google, under their rules.
  • We always refund duplicate charges, billing mistakes and charges taken after you canceled.

Canceling Your Subscription

  • Web: in MineSkin PRO, open your account settings and choose "Manage subscription".
  • iOS app: open your Apple ID settings on your device and go to Subscriptions. Cancel at least 24 hours before the current period ends.
  • Android app: open Google Play, go to Payments & subscriptions, then Subscriptions. Cancel at least 24 hours before the current period ends.

When you cancel, you won't be charged again, and PRO stays active until the end of the period you have already paid for. Canceling doesn't by itself give you a refund for the rest of that period. The sections below explain when you do get one.

Your 14-Day Right of Withdrawal (Web Subscriptions)

If you live in the EU, the EEA or the UK and subscribe to PRO on the web, you have the right to withdraw from the subscription within 14 days of the day you first subscribed, without giving a reason.

PRO starts right away. When you subscribe, you ask us to start PRO immediately instead of waiting for the 14 days to pass. You still keep your right of withdrawal. If you withdraw, you pay only for the days you used PRO. We refund the rest of what you paid.

Example: you pay for a 30-day month and withdraw after 6 days. We refund 24/30 of the price.

How to withdraw. The easiest way is in MineSkin PRO itself. Open your account settings, choose "Withdraw from contract here", enter your name and choose "Confirm withdrawal". The button is there for the whole 14 days. PRO ends right away, we send your refund at once, and we email you a confirmation of what you sent us and when.

You can also tell us in any other clear way, for example by emailing hi@mineskin.pro from the email address on your account, or by sending us the model withdrawal form below. To be on time, send your withdrawal before the 14 days are over. Canceling in "Manage subscription" stops renewal, but it is not a withdrawal unless you also tell us that you are withdrawing.

Your refund. We pay your refund within 14 days of receiving your withdrawal. If you use the button, we send it immediately, and it usually shows up with your bank or card within 5–10 business days. We use the same payment method you paid with, unless you expressly agree to something else. You don't pay any fees for the refund.

Renewals. The right of withdrawal applies to your first purchase of the subscription. The monthly renewals that follow are part of the same subscription, so they don't start a new 14-day period. You can still cancel at any time to stop the next renewal.

Subscriptions Bought Through Apple or Google

Payments made in the iOS app go through Apple, and payments made in the Android app go through Google. We never receive your card details and we can't refund those payments ourselves.

  • App Store (iOS): request a refund from Apple at reportaproblem.apple.com. Apple decides under its own rules. If you live in the EU or the UK, Apple also gives you a 14-day right of withdrawal.
  • Google Play (Android): within 48 hours of a purchase you can request a refund directly from Google Play. After that, you can email us at hi@mineskin.pro and we review your request. In some cases we can refund Google Play orders ourselves. Google's refund policies and your rights under the law in your country also apply.

Deleting your account does not cancel an App Store subscription. Cancel it in your Apple ID settings first, or Apple will keep charging you.

When We Always Refund

Whatever platform you used, we refund, or help you get a refund from Apple or Google, if:

  • you were charged twice for the same period,
  • you were charged after you had canceled or deleted your account,
  • you were charged the wrong amount,
  • PRO doesn't work as promised and we can't fix it within a reasonable time. Under the law you may then be entitled to a price reduction or a refund,
  • we close your account or end PRO without it being your fault. You get back the part of your payment for the time you won't get,
  • we make a change to PRO that affects you negatively, and you end your subscription because of it within 30 days. You get back the part of your payment for the time you won't use, or
  • we stop offering the Service. You get back the part of your payment for the time you won't get.

Deleting Your Account

If you subscribed on the web, deleting your account cancels your subscription immediately, and PRO ends right away. If you delete your account within your 14-day withdrawal period, you can still withdraw and get a refund as described above. Outside that period, the unused part of the month is not refunded. If you want to keep PRO until the end of the period you paid for, cancel the subscription first and delete your account later.

If you subscribed through Google Play, deleting your account cancels the subscription so it won't renew.

Chargebacks

Please contact us before you dispute a charge with your bank or card issuer. We can usually sort it out faster. If a payment is reversed through a chargeback, PRO is removed from your account. This doesn't affect your rights under the law.

How to Ask for a Refund

Email hi@mineskin.pro and include:

  • the email address on your MineSkin PRO account,
  • where you subscribed (web, App Store or Google Play),
  • the date of the payment and, if you have it, the receipt or order number, and
  • what happened.

We reply as soon as we can, and within 14 days at the latest.

Model Withdrawal Form

Fill in and send this form only if you want to withdraw from the contract.

To: Hamza Khuswan (MineSkin PRO), Holgersgatan 5N, 311 35 Falkenberg, Sweden, hi@mineskin.pro

I hereby give notice that I withdraw from my contract for the following service: MineSkin PRO subscription

Ordered on: __________

Name: __________

Email address on my account: __________

Address: __________

Signature (only if this form is sent on paper): __________

Date: __________

Questions

If you have questions about this policy, email us at hi@mineskin.pro. If we can't agree, see "Governing Law and Disputes" in the Terms of Use.